Voice & Conversational AI
Customers and employees still need fast answers by voice and chat. We design conversational agents for IVR, web, and messaging channels that authenticate, collect intent, resolve routine requests, and escalate cleanly — with transcripts, analytics, and human takeover when confidence drops.
Deliverables
- Conversation design and escalation policy
- Channel setup (voice, web, WhatsApp / messaging)
- Integrations to CRM, calendars, and knowledge sources
- Transcript logging, QA sampling, and analytics
- Handoff flows to live agents with full context
Engagement model
- Map top intents and containment vs escalate rules
- Pilot one channel and one use case
- Measure containment, CSAT, and escalation quality
- Expand intents and channels after the pilot proves out
Ready to automate front-door conversations without losing the human handoff?